Doing a Factory Reset on a device before assigning it to a new user helps ensures that any sensitive information from the previous owner is deleted. If your organization provides mobile devices to users, you might need to reassign devices from time to time.When a user leaves the organization with a personal device that is enrolled in Basic Mobility and Security, you can help prevent organizational information from going with that user by performing a factory reset.If one of these mobile devices is lost or stolen, wiping the device can help prevent your organization’s information from ending up in the wrong hands. This means it’s easier for your users to store sensitive corporate information such as personal identification or confidential communications and access it on the go. Mobile devices like smartphones and tablets are becoming more full-featured all the time.You no longer see the mobile device in the list of managed devices. To remove the device from your organization, select Remove device.
To do a selective wipe and delete only Microsoft 365 organization information, select Remove company data.To do a full wipe and restore the device to its factory settings, select Factory reset.Select the type of remote wipe you want to do. Sign in to the Microsoft 365 admin center, and go to the Mobile Device Management page. If you want to know the user experience when you wipe their device, see What's the user and device impact?. To do this, follow the steps in Create device security policies in basic mobility and security. When a device is wiped (Factory Reset or Remove Company Data), the device is removed from the list of managed devices.Īutomatically reset a device: You can set up a Basic Mobility and Security policy that automatically factory resets a device after the user unsuccessfully tries to enter the device password a specific number of times. Remove company data: Removes only organization data and leaves installed applications, photos, and personal information on a user's mobile device. When the wipe is complete, the device is restored to its factory settings. To help protect your organization's information, you can do Factory reset or Remove company data:įactory reset: Deletes all data on a user's mobile device, including installed applications, photos, and personal information. Mobile devices can store sensitive organizational information and provide access to your organization's Microsoft 365 resources. You can use built-in Basic Mobility and Security for Microsoft 365 to remove only organizational information, or to perform a factory reset to delete all information from a mobile device and restore it to factory settings.
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